Privacy Policy

Who we are

Tucson Fiberglass Pools installs, services and repairs fiberglass swimming pools in Tucson and the surrounding metro. This policy explains what information we collect through tucsonfiberglasspools.com, how we use it, who we share it with, and the choices you have.

Information we collect

Information you give us

When you fill in a form on this website, call us, text us or email us, we collect what you choose to send. That usually means your name, phone number, email address, ZIP code or community, the service you are asking about, details about your yard or your pool, and anything you write in a message. If you upload photographs of your yard, pool or equipment, we collect those as well.

Information collected automatically

When you visit, this website records basic technical information: your IP address, browser and device type, the pages you view and for how long, and the website or search that referred you. We look at this in aggregate to understand how the website is used.

Cookies and analytics

This website uses cookies and similar technologies for basic functions and for analytics. You can block or delete cookies in your browser settings. The website will still work, although some features may behave differently.

How we use your information

We use the information you send to reply to your enquiry, arrange a free on-site estimate, prepare a written quote, carry out installation, service or repair work you hire us for, schedule visits, invoice you, and keep you updated on a project or service plan that is under way.

We use aggregated technical information to improve this website and understand which information visitors find useful.

We do not sell your personal information, and we do not share it with third parties for their own marketing.

We share information only with service providers who help us run the business, such as our website host, our email, phone and scheduling systems, and suppliers or specialist trades who need specific details to complete work on your pool. Each receives only what it needs for that purpose. We will also disclose information when the law requires it.

SMS and text messaging

If you give us your phone number and agree to be contacted by text, we may send text messages about your enquiry, your estimate, scheduling of installation or service visits, and updates on work at your property.

Consent to receive text messages is not a condition of purchase.

Message and data rates may apply. Message frequency varies depending on your enquiry and the stage of your project or service plan.

You can opt out at any time by replying STOP to any message from us. You will receive one confirmation message and we will not text you again unless you ask us to. Reply HELP for help, or contact us using the details at the end of this policy.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Information shared with subcontractors and service providers that support the delivery of our services, such as scheduling or customer service platforms, is limited to that purpose. All other use categories exclude text messaging originator opt in data and consent, and this information will not be shared with any third parties.

Carriers are not liable for delayed or undelivered messages.

How long we keep it

We keep enquiry and customer information for as long as we need it to respond to you and to complete and support any work, and after that for as long as we reasonably need it for business records, service history on your pool and legal obligations. If you ask us to delete your information and we are not required to keep it, we will.

Your choices

You can ask what information we hold about you, ask us to correct it, or ask us to delete it. You can unsubscribe from any marketing email with the link in the message, and you can stop text messages by replying STOP. You can also simply tell us to stop contacting you, and we will.

To make any of these requests, use the contact details below.

Security

We take reasonable steps to protect the information you send us. No method of sending information over the internet is completely secure and we cannot guarantee absolute security. We do not ask for, and do not want, sensitive details such as bank or card numbers through the forms on this website.

Children

This website is intended for adults. We do not knowingly collect information from children under 13. If you believe a child has sent us information, contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. When we do, we will change the last updated date at the top. Continuing to use this website after a change means you accept the updated policy.

Contact us

Questions about this policy, or requests about your information, can go to:

Tucson Fiberglass Pools
Email: [email protected]
Phone: (520) 555-0127